Frequently Asked Questions for Families Enrolling at The Sunshine Academy
Welcome to The Sunshine Academy!
Choosing the right childcare and early learning center is a significant decision. To help make the process smoother, we’ve compiled answers to frequently asked questions about enrollment, programs, and what to expect.
General Enrollment Questions
Q: How do I enroll my child at The Sunshine Academy?
A: Enrolling is simple! Visit our website or contact your nearest location to start. Complete the application form, necessary paperwork, and schedule a tour if you haven’t already. Our team is here to guide you through the process.
Q: Is there an enrollment fee?
A: Yes, an annual enrollment fee secures your child’s spot. Contact your location for current pricing.
Q: What documents do I need to enroll my child?
A: You’ll need:
- Up-to-date immunization records
- Emergency contact information
- Relevant medical or allergy details
Q: What age groups do you serve?
A: We offer programs for children from infants (6 weeks) to school-age (up to 12 years old), tailored to meet each age group’s developmental needs.
Program Questions
Q: What types of programs do you offer?
A: Our programs include:
- Full-day and part-time childcare
- Preschool and Pre-K programs
- Before- and after-school care
- Summer camps and holiday care
Q: What is the student-to-teacher ratio?
A: We ensure personalized attention:
- Infants (0–12 months): 1:4
- 12–24 months: 1:6
- 2 years: 1:8
- 3–5 years: 1:10
- School-age children: 1:14
Q: What is included in the tuition?
A: Tuition covers educational programs, materials, and supplies. Many locations include meals and snacks—check with your center for details.
Daily Operations
Q: What are your operating hours?
A: Most locations are open Monday through Friday, 7:00 AM to 6:00 PM. Hours may vary slightly, so confirm with your local center.
Q: Do you provide meals and snacks?
A: Yes! Nutritious meals and snacks are provided daily, with grab-and-go breakfasts for school-age children.
Q: What should I bring for my child?
A: Essentials include:
- Labeled change of clothes
- Diapers and wipes (for younger children)
- Comfort item (e.g., blanket or stuffed animal)
- Watter bottles or sippy cups for younger kids
- A family photo to create a sense of comfort
Health and Safety
Q: What are your health and safety policies?
A: Safety is our top priority. Policies include:
- Secure entrances and pick-up protocols
- Regular cleaning and sanitization
- CPR- and First Aid-trained staff
- Thorough background checks and comprehensive training for all staff to ensure the highest standards of care and safety
- Sick-child guidelines to prevent illness spread
Q: What happens if my child gets sick at school?
A: If your child becomes ill, we’ll contact you immediately and provide care until you arrive. Children must remain symptom-free for at least 24 hours before returning.
Q: How do you handle allergies?
A: We work closely with families to accommodate allergies and medical needs. Share relevant details during enrollment to help us plan accordingly.
Communication and Involvement
Q: How will I know what my child is doing during the day?
A: Stay informed with our parent communication app, which provides daily updates, photos, and important announcements.
Q: Can I visit my child during the day?
A: Absolutely! Parents are welcome to visit anytime and participate in events or volunteer opportunities.
Q: How should we handle transition times during drop-off and pick-up?
A: Keep drop-offs brief and positive. Your confidence will help your child feel secure in their new environment.
Q: Do you hold parent-teacher conferences?
A: Yes, parent-teacher conferences are scheduled to discuss your child’s progress and development goals.
Special Programs and Policies
Q: Do you offer financial assistance or sibling discounts?
A: Yes, we offer discounts for military, veterans, and first responders, as well as other financial assistance. Contact your location for details.
Q: What happens if I need to withdraw my child?
A: We require 30 days’ written notice for withdrawals.
Q: Do you have a referral program?
A: Yes! Refer a family, and after two months of their enrollment, you’ll receive one month of free tuition. Terms apply.
Getting Started
Q: How soon can my child start after enrolling?
A: Start dates are guaranteed once all requirements are met. Availability may allow for earlier starts—contact us to discuss.
Q: Can I schedule a tour before enrolling?
A: Yes! Tours allow families to meet staff, explore classrooms, and experience The Sunshine Academy difference.
Q: How do I get more information or ask additional questions?
A: Reach out via phone, email, or our website’s contact form. We’re here to help!
Conclusion
At The Sunshine Academy, we aim to make the enrollment process as smooth as possible for every family. We’re excited to welcome you to our community and provide your child with a safe, nurturing, and enriching environment. Contact us today to learn more or schedule a tour!
